WHAT IS COVERED BY OUR LIMITED WARRANTY?
We assure you that the furniture purchased from our company will be free from any defects in materials and craftsmanship from the date of purchase, for the duration of the specified warranty period.
WARRANTY PERIOD
Repairs or replacements do not extend the original warranty period.
REPLACEMENT POLICY
We will replace any product, part, or component covered by this warranty that fails under normal use due to a defect in material or workmanship. This applies to items sold after the effective date of this warranty.
INSTALLATION AND MAINTENANCE REQUIREMENTS
To be eligible for warranty coverage, the product, part, or component must have been installed and maintained in accordance with reasonable business practices (i.e. protected from sun, rain, inclement environments, overuse etc.)
Failure to meet these requirements may void the warranty.
WHO IS COVERED BY OUR LIMITED WARRANTY?
Our limited warranty only covers the original purchaser of our furniture. It does not cover any subsequent owner or other person to whom you sell or give our furniture.
WHAT DOES OUR LIMITED WARRANTY NOT COVER?
Our limited warranty for furniture and furnishings excludes coverage for the following:
- Damage from misuse, abuse, accidents, alterations, improper storage, transportation, moving, reinstallation, installation of attachments or other modifications, including the loss of parts.
- Tears, scratches, scuffs, or blemishes resulting from the above, or from the use of cleaning or conditioning products not specified in the care guide.
- Normal wear and tear.
- Rust or damage due to exposure to moisture or other natural conditions, including excessive changes in surface finishes.
- Repairs not performed or authorized by us, including those using parts not provided by us.
- Natural variations in upholstery appearance, wood grain, or figure.
- Variations in color, grain, or texture of natural materials.
- Exact color matching of textiles.
- Damage resulting from failure to follow product use or maintenance instructions.
REMEDIES IF YOUR FURNITURE IS COVERED BY OUR LIMITED WARRANTY
If your furniture is defective and falls under our limited warranty, we will, at our sole discretion and at no cost to you, either supply replacement parts along with instructions for their use or replace the entire piece of furniture. We will cover all shipping and handling fees for sending replacement parts, returning the defective furniture, and delivering the repaired or replacement furniture, as needed.
CLIENT SUPPORT UNDER OUR LIMITED WARRANTY
If your furniture is defective and covered by our limited warranty, please contact us within the warranty period. Provide a brief description of the issue along with written proof of purchase via email.
Chivari, LLC
Telephone: (800) 404 4847
Email: [email protected]
OTHER LIMITATIONS TO OUR WARRANTY
The remedies outlined above are your only recourse and represent our full liability related to your purchase and use of our furniture. Our liability will never exceed the amount you paid for the defective furniture, and we are not responsible for any incidental, consequential, special, punitive, or exemplary damages.
Please note that some states do not permit the limitation or exclusion of certain types of damages, so the restrictions mentioned may not apply to you.