What is Chivari’s general return policy?

While we strive for complete satisfaction throughout the client journey, we fully understand that no one can meet everyone’s needs all the time. While we were not able to fulfill your requirements today, we hope you bear us in mind for the future. At Chivari, we’re not about “closing a sale;” we’re all about building relationships.

Chivari accepts returns on new, unused product(s), in its original packaging for a period of 30 days after delivery. Due to the bulky nature of our products, a restocking fee will apply to returned orders. The restocking fee is as follows:

• 25% – All folding chairs, all stacking chairs, all tables, all flooring and staging, all dollies and carts, and all other furniture items.
• 15% – All accessory items.

Return shipping costs are at the customer’s expense and will be deducted from your refund.

We accept returns for most items within 30 days of delivery. The item(s) must be in its original, undamaged condition. If the packaging is too damaged, use a similar-sized box or one no longer than 108 inches. If the item was delivered disassembled, it should be returned disassembled.

Which items can’t be returned?

There are several items that can’t be returned:

• Open Box items
• Custom Orders
• Clearance items
• Gift cards
• Personalized items
• Items bundled at discounted rates (unless the entire bundle is returned)
• Items marked as “Non-Returnable” on the sale page
• Chivari is unable to accept returns on products that have been used or are not in their original packaging.