Thank you for choosing Chivari for your furniture needs. We aim to provide exceptional service along with the industry’s highest quality products. At Chivari, customer service is Job #1. Please take a moment to review our shipping policy below, so we can do all we can to meet and exceed your expectations.

IMPORTANT HIGHLIGHTS

1. Upon delivery, please ensure all packages are opened, inspected, and counted for completeness. On the rare occasion of damage or shortage, we want to make sure you’re taken care of ASAP.  Please help us by promptly taking pictures of any damage or shortage after receipt of your shipment and send a detailed notice via email to: [email protected].
2. For large truck delivery orders, please notify us in advance if you need liftgate service.
   • What is liftgate service?
     • Some trucks have a liftgate or loading elevator at the back of the truck.  If you do not have a loading dock at your receiving location, and you don’t have a forklift, you’ll need a truck with liftgate service.
3. Accessibility issues can and will affect the shipping price. Kindly confirm that we have access to the desired point of delivery OR notify us of any limited or challenging access issues to ensure an accurate quote.
4. Please note that all deliveries require a signature upon receipt to ensure accountability and security.
5. Please ensure that the above information is communicated to the designated person responsible for receiving the shipment.

Freight / Large Truck Delivery Process:

• While our freight carriers usually schedule pre-delivery calls, please inform us during ordering or include a note if you prefer a call prior to delivery. We’ll do our utmost to have the shipment arranged accordingly.
• For easier unloading, customers with loading docks or forklifts are encouraged to utilize them.  If you otherwise require a truck with liftgate capabilities, please inform us in advance.
• Some items, such as large tables, are too large to be removed from the truck using the liftgate and require manual unloading. In those instances, kindly coordinate assistance for the driver for unloading and unpacking when the shipment arrives.
• Our freight delivery services is based on delivering to a loading dock or curbside delivery, unless otherwise discussed with your sales representative. For residential or limited access locations, freight carriers deliver to the nearest accessible point. For instance, if a property has a narrow driveway, delivery will be made at the entrance. Customers are responsible for transferring the shipment to its final destination.
• If you need assistance to bring the merchandise inside your home or business, you’ll need to ask for “White Glove Delivery,” available upon request and at additional cost. Kindly discuss the details of your specific needs with your sales representative and we will do everything within our ability to accommodate you.  In other words, if you need furniture delivered inside your 4th floor condo, it’s important that you ask for “White Glove Delivery.”  Otherwise, the furniture will be delivered curbside at your location.  You will be responsible for bringing the merchandise from the cub up to your 4th floor condo.
• If assistance is required beyond liftgate service, please contact us for assistance in arranging accommodation with the freight carrier. Any resulting additional fees will be billed accordingly.
• Chivari cannot be held accountable for missed deliveries and cannot guarantee specific delivery times. Once tracking details are active, customers can contact the carrier directly for real-time updates.

Shipping Rates:

• Shipping charges will be calculated at checkout based on the weight, dimensions, and destination of the items.
• Additional shipping costs are incurred for the following:
  • Lift gate is needed
  • Expedited shipping
  • Remote address
  • Special services
  • Shipping outside the contiguous 48 continental United States

Shipping Methods:

• All orders will be shipped via trusted carrier partners, ensuring safe and timely delivery.
• Smaller orders such as those for cushions and parts will be shipped via UPS.
• Large orders and items will be shipped via a large freight truck.
• Expedited shipping options are available at additional cost. Please contact our customer service team for more information. While we work with reliable carriers proven to meet deadlines, please note that even “guaranteed” delivery is subject to unforeseen delays, such as emergencies or severe weather conditions.

Delivery Timeframe:

• Most orders are typically processed and shipped within 1-3 business days of payment confirmation.
• Delivery times vary depending on the destination. Once your order has been shipped, you will receive tracking information to monitor the status of your delivery.
• Most orders received after 12 pm on Fridays will not be processed until Monday morning at 10 am. As a result, shipping information will not be available until that time.
• Upon shipment, our customer service team will email you a shipment confirmation notice that includes the name of the Shipping Company and Tracking information.

Delivery Terms:

• Free shipping offers are valid only for the continental 48 states. We do not ship to P.O. boxes or APO/FPO addresses.
• For international orders or shipping to Alaska, Hawaii, or other US territories, please contact our sales service team for assistance.
• Quotes for orders are based on loading dock or curbside delivery, unless otherwise discussed with your sales representative. For residential or limited access locations, freight carriers deliver to the nearest accessible point. For instance, if a property has a narrow driveway, delivery will be made at the entrance. Customers are responsible for transferring the shipment to its final destination.
• “White Glove Delivery” is available upon request and at additional cost. Kindly discuss the details of your specific needs with your sales representative and we will do everything within our ability to accommodate you.

Returns and Cancellations:

• Except for special customized orders, orders may be canceled until processed in our warehouse, for a full refund. Once an order has been shipped, it cannot be canceled but can be returned following our standard return policy.
• Furthermore, we stand behind every product we sell.  That’s why virtually every product at Chivari comes with a minimum one year warranty.*  Any item damaged, not only during shipment, but during its warranty period can be replaced.
• For returns, please refer to our Return Policy for detailed instructions and eligibility criteria.
• *Some items clearly marked as clearance or scratch and dent items do not include a warranty.

Contact Us:

• If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don’t hesitate to contact our customer service team at [email protected] or 305-487-8960. We are here to help!

Policy Updates:

• Chivari reserves the right to update or modify this shipping policy at any time without prior notice. Please review this page periodically for any changes.

By placing an order with Chivari, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to providing you with the ultimate customer service experience.